IT Implementation Engineer - Milford, MA

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CIVIQ is looking for a multi-disciplinary Systems Engineer to assist in the deployment and support of the CIVIQ solution for our newly on boarded customers. In this role, you will provide IT systems implementation services for our projects, with a strong emphasis on its network engineering aspects.  You will quickly learn the IT system architecture of the Civiq networks of PCBs, computers and IoT devices. You will specialize in the implementation details of the network architecture and provide expert-level IT support for our technical delivery service teams. You will work closely with the delivery team to implement and document project-specific IT configurations and assume responsibility for troubleshooting, maintaining and updating them over time.  To ensure constant our improvement and to contribute to the design of our products and services, you will bring feedback from the field to our technology development teams and share customer expectations.

Major Responsibilities/Duties

  • Install and configure production-quality IT infrastructures with little or no management supervision
  • Test, document, troubleshoot, maintain and update installed devices and their infrastructure services
  • Provide cross-functional support on all aspects of the CIVIQ unified platform including all hardware, software and network devices and their infrastructure services

Technical/Professional Knowledge/Skills

  • Experience installing, configuring, integrating, troubleshooting and maintaining network switches and firewalls, computers and their accessories, operating systems and software packages
  • Experience providing IT support services of the above technologies for operational enterprise systems
  • Deep analytical and problem solving skills
  • Comfort and skill in configuring, troubleshooting and managing complex enterprise-class LANs and WANs
  • Ability to troubleshooting and resolve web applications problems
  • Ability to manage network infrastructures to identify, diagnose, and resolve connection, reliability, or performance issues
  • Deep hands-on experience managing layer 2 and layer 3 configurations
  • Excellent customer service and support skills
  • Demonstrated ability to successfully work on multiple projects simultaneously

Motivational Fit

  • Self-starter, enthusiastic, energetic, positive can-do attitude
  • Team player, good listener and excellent learner
  • Creative problem solver
  • Passion for customer satisfaction and solution quality
  • Desire and ability to travel for work in customer sites for about a few days each month

Education & Experience 

  • BS in Computer Science or equivalent experience
  • Experience configuring, troubleshooting and managing complex enterprise-class LANs and WANs
  • Deep hands-on experience managing layer 2 and layer 3 configurations is a must
  • IT support experience of Linux-based systems is a must
  • At least two year of experience configuring, installing and updating complex IT systems
  • At least one year of experience providing hands-on troubleshooting and customer support of complex systems that integrate complex hardware, software and network technologies
  • At least one year of experience troubleshooting web applications and managing network infrastructures to identify, diagnose, and resolve connection, reliability, or performance issues.
  • Experience configuring and managing CISCO, Fortigate, and Avaya configuration is strong plus.


CIVIQ Smartscapes is an Equal Opportunity Employer: Minorities/Females/Veterans/Disabled

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